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Meet Our Staff


B.K. (Barn Kitty)

Clinic Kitty Extraordinare, Feline Executive Officer (FEO), and Expert Treat and Tidbit Taster

As a tiny kitten he was abandoned in a parking lot and hitched a ride in the back of a truck to a nearby barn. He hurt his leg and came to the attention of Dr. Ann Hays, who offered to treat his leg. It was a very cold day in November when B.K. took a car ride to Terrace Heights Family Pet Clinic. His x-rays didn't show anything but he was really limping. After a couple laser treatments on his leg; he was up and around but by that time he had wormed his way into everyone's heart. His former friends kindly decided that Terrace Heights Family Pet Clinic would be a good home and so BK

B.K.took over as FEO or Feline Executive Officer. As an FEO, BK considers himself as comforter of all his two legged and four legged friends. He has been observed fetching for anyone who will throw his carrot. He also is not above petting his favorite dogs on their heads. He enjoys greeting FEO's from other households. His favorite hobbies are playing fetch and eating kitty treats.

Interests: playing fetch, taste testing treats, napping, spending time with his pals Izzy and Maki
Email: [email protected]


Dr.Michael Hays

Dr.Michael HaysDr. Mike has had a lifelong love for animals and aspired to be a veterinarian since he was in the 6th grade. Raised in Shelton, Wa by the beautiful waters of the Hood Canal, Dr. Mike was no stranger to small towns when he decided to move to Pullman, Washington to pursue his degree in veterinary medicine. In 1979, he graduated with his degree of Doctorate of Veterinary Medicine and started his first job in Everett, Washington.  In 1981 he decided to move to sunny Yakima, Washington and bought the South First Street Veterinary practice where he practiced until 1999. In 1999 Dr. Mike relocated to the Terrace Heights area and built Terrace Heights Family Pet Clinic. 

Dr. Mike enjoys all aspects of veterinary medicine including soft tissue, orthopedic surgery as well dentistry. An average day at Terrace Heights Family Pet Clinic normally includes procedures such as teeth cleanings, neuters, and spays (ovariohysterectomy) as well as yearly and diagnostic exams on cats and dogs. Treatments can include traditional veterinary medicine as well as nutritional counseling, nutraceuticals, and class IV laser treatments. The class IV laser is used to decrease pain and reduce healing times in our postoperative patients as well as treat chronic and acute pain . Dr. Mike is a member of the American Association of Feline Practitioners, the International Veterinary Academy of Pain Management , the Washington State Veterinary Association, the American Veterinary Association, and the American Veterinary Dental Association. In his spare time Dr. Mike loves to go on walks with his dogs Isabell and Makarov, read mystery novels, and play golf.

Years in Practice: 39
Education: Washington State University 1972-1979
Interests: General Veterinary Practice with interest in dentistry
Email: [email protected]

Jenn, Licensed Veterinary Technician


Jenn Floyd is a native of the Yakima Valley. She was born in Yakima and was raised in Selah. As a child she was very concerned with saving all creatures from frogs to mice to dogs and cats. But it was finding one puppy she named Savannah that really convinced Jenn that she wanted to become a Licensed Veterinary Technician. Savannah had had a rubber band placed around her tail probably in an attempt to dock her tail. Jenn ended up keeping Savannah and treating her tail. She found that nursing Savannah back to health was the career she wanted to pursue.

Jenn found becoming a Licensed Veterinary Technician was very convenient since Yakima Valley Community College had a program. So she completed her prerequisites and applied and was accepted to the LVT program at the community college. After two more years Jenn graduated as an LVT and joined the animal health care team at Terrace Heights Family Pet Clinic. Jenn nurses all her patients just as if they were her own. Her day can include performing dentals, taking blood work, assisting in surgery, and monitoring patients.

Jenn’s family includes not only her parents and her older brother’s family but also her little four legged furry family. The 5 dogs and 3 cats all have their own personalities and Jenn cherishes each one of them. All you have to do is ask them.

During good weather you can find Jenn camping with her family or friends. She enjoys movies, concerts and especially visiting her niece.

Christina, Receptionist/Veterinary Assistant

Christina was born and raised in the Yakima Valley and has always loved animals. She is married to her husband, Dylan, and they have two beautiful children.  Her hobbies include crafting, outdoor activities, and spending time with her family. Christina enjoys working with animals especially all of the pets that are our patients and helping them live  healthy and happy lives.


Office Hours


7:30 am-5:30 pm


7:30 am-5:30 pm


7:30 am-5:30 pm


7:30 am-5:30 pm


7:30 am-5:30 pm


8:30 am-11:00 am





  • "Brought my kitty over mid treatment for urinary issues after a horrid experience with another vet. The staff were amazing and kitty loved them! Love love love this clinic!"
    Nancie C.
  • "Dr. Hays and his team are 100% dependable in providing the highest quality care for our 4 legged family members. I can count on them to be kind, efficient, and highly competent."
    Barbara A.

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