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Meet the friendly staff at Terrace Heights Family Pet Clinic


Clinic Kitty extraordinare.


B.K. Hays was dropped off and taken in by some very kind people and as a kitten lived in their barn. He hurt his leg and came to the attention of Dr. Ann Hays, who offered to treat his leg. It was a very cold day in November when B.K. took a car ride to Terrace Heights Family Pet Clinic. His x-rays didn't show anything but he was really limping. After a couple laser treatments on his leg; he was up and around but by that time he had wormed his way into everyone's heart. Clinique had just passed away. His former friends kindly decided that Terrace Heights Family Pet Clinic would be a good home and so BK took over as FEO or Feline Executive Officer. As an FEO, BK considers himself as comforter of all his two legged and four legged friends. He has been observed fetching for anyone who will throw his carrot. He also is not above petting his favorite dogs on their heads. He enjoys greeting FEO's from other households. His favorite hobbies are playing fetch and eating kitty treats.

Interests: Playing fetch.
Email: [email protected]


dr markDr Mike Hays

From the time he was in sixth grade Dr. Mike Hays’ love and concern for animals lead him to a Doctor of Veterinary Medicine degree. He was raised by the beautiful waters of Hood Canal and ran cross country races at Shelton High School. He made the long trek to Pullman to attend WSU and received His DVM degree in 1979. He took his first job in Everett, Wa. where he not only practiced all aspects of veterinary medicine but also did small animal emergency medicine. In 1981 he bought the South First Street Veterinary practice previously known as the Mackintosh clinic. In 1999 the practice moved to its new location at 721 North Keys Road in Terrace Heights, Yakima, WA.

Dr. Mike enjoys all aspects of veterinary medicine including medicine and soft tissue and orthopedic surgery and dentistry. An average day is spent in not only doing teeth cleanings and spays (ovariohysterectomy) but diagnosing ill cats and dogs and finding the best way to treat them. Treatment can include traditional veterinary medicine and also complementary veterinary medicine with the use of diets, nutriciticals, and a class IV laser to decrease pain and reduce healing times. He is a member of the American Association of Feline Practitioners, the International Veterinary Academy of Pain Management , the Washington State Veterinary Association, the American Veterinary Association, and the American Veterinary Dental Association.

Dr. Mike’s empty nester family consists of his wife, Ann and their three dogs, Havana, Isabell, and Makarov. His main hobbies are walking Havana and Makarov around their neighborhood. Several times a year Havana, Izzie and Mak talk him into a beach trip. He also enjoys reading and watching mysteries, the more traditional ones like Hercule Poirot or Sherlock Holmes. Being the loyal WSU Cougar he likes to watch Cougar football in the fall. When he has time he enjoys also skiing at White Pass and plays golf at the Suntides golf course.

Years in Practice: 39
Education: Washington State University 1972-1979
Interests: General Veterinary Practice with interest in dentistry
Email: [email protected]

jennJenn, LVT

Jenn Floyd is a native of the Yakima Valley. She was born in Yakima and was raised in Selah. As a child she was very concerned with saving all creatures from frogs to mice to dogs and cats. But it was finding one puppy she named Savannah that really convinced Jenn that she wanted to become a Licensed Veterinary Technician. Savannah had had a rubber band placed around her tail probably in an attempt to dock her tail. Jenn ended up keeping Savannah and treating her tail. She found that nursing Savannah back to health was the career she wanted to pursue.

Jenn found becoming a Licensed Veterinary Technician was very convenient since Yakima Valley Community College had a program. So she completed her prerequisites and applied and was accepted to the LVT program at the community college. After two more years Jenn graduated as an LVT and joined the animal health care team at Terrace Heights Family Pet Clinic. Jenn nurses all her patients just as if they were her own. Her day can include performing dentals, taking blood work, assisting in surgery, and monitoring patients.

Jenn’s family includes not only her parents and her older brother’s family but also her little four legged furry family. The 5 dogs and 3 cats all have their own personalities and Jenn cherishes each one of them. All you have to do is ask them.

During good weather you can find Jenn camping with her family or friends. She enjoys movies, concerts and especially visiting her niece.

sarahSarah, Morning Assistant

Sarah’s favorite thing about her job is that she gets paid to play with animals. Sarah was born and raised in Yakima. She became part of the health care team at Terrace Heights Family Pet Clinic as the morning veterinary assistant.

Sarah entered the veterinary field because she loves animals and most really like her. Her mornings start out by checking to see how all her charges are doing. She also helps hold pets for examinations and walks and plays with them.

Sarah is very close to her mom, Diane; and her grandparents, Darrell and Doretta.

In her free time she writes, paints in watercolors, and sketches. She is into steampunk not only the music but fashion and books.

Office Hours


7:30 am-5:30 pm


7:30 am-5:30 pm


7:30 am-5:30 pm


7:30 am-5:30 pm


7:30 am-5:30 pm


8:30 am-11:00 am





  • "Brought my kitty over mid treatment for urinary issues after a horrid experience with another vet. The staff were amazing and kitty loved them! Love love love this clinic!"
    Nancie C.
  • "Dr. Hays and his team are 100% dependable in providing the highest quality care for our 4 legged family members. I can count on them to be kind, efficient, and highly competent."
    Barbara A.

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