COVID - 19 Update

You and your pet’s health and happiness are of the utmost importance to us so during this time. We will be following the latest recommendations and protocols from organizations such as the AVMA, CDC, and local public health authorities to help ensure the safety and health of all. To remain compliant with the government directives for Washington we will be observing special hours during this time: Monday: 8:00am-5:00pm Tuesday: 8:00am-5:00pm Wednesday: 8:00am-5:00pm Thursday: 8:00am-12:30 pm Friday: 8:00am-5:00pm Saturday: 8:30am-11:00am Sunday: Closed If you need to schedule an appointment for your pet please call us 509-452-1262. To remain compliant with government directives we are limiting appointments being seen at this time to non-elective or urgent cases. However, we can schedule an appointment for elective appointments/procedures during the upcoming weeks so please call us to schedule. If you have any questions regarding what is considered an elective procedure or appointment please don’t hesitate to contact us and we will be happy to find the appropriate appointment slot. We greatly appreciate your flexibility in rescheduling appointments that do fall into the category of elective. If your pet’s appointment is considered elective we will contact you to reschedule it. We have always been vigilant and attentive to the cleanliness of our hospital. To decrease potential exposure, however, we have increased our efforts and attention to disinfecting high contact areas such as countertops, door knobs, pens, phones, etc especially between each client interaction. We are making sure to follow the most current CDC, OSHA, Yakima County Public Health, and AVMA recommendations and protocols for infection control regarding COVID-19. To help reduce the risk of potential exposure we have established the following options and guidelines: Need food, medication, or some other veterinary product? Call us at 509-452-1262 to place your food, medication, or product order. We can take payment over the phone and call you when your medication, food, or product is ready for pick up. We would be happy to offer curbside delivery of your ordered items. You may be asked to remain in your vehicle for your pet’s appointment. Let us know when you arrive by calling 509-452-1262 and when we are ready for your pet's appointment we will fetch your pet from your vehicle. We appreciate your patience in the event your appointment time is delayed. Door locked?! If it's during our hours of operation; don’t worry we are open! We will be locking the front door as a method of reducing the number of individuals that may come into contact with each other and to remain compliant with the 6 feet of separation between each person. Just give us a call at 509-452-1262 or knock on the door and we will be happy to direct you and your pet to the appropriate area. We appreciate your patience if it takes a few minutes for us to help you. Staff are disinfecting high contact areas in between clients to help decrease potential exposure. A staff member will be with you as soon as possible. Feeling sick? Please call us to make appropriate arrangements for your pet’s appointment. We can reschedule the appointment for another time or if an urgent need find someone that is not sick to bring your pet in for the appointment. Please do not risk exposing others if you are sick by going out into the public. Please use the hand sanitizer or hand washing facilities available to you especially after any contact with items such as pens, counter tops, door knobs, after using the restroom, etc. Please make sure to follow proper hand washing techniques such as washing for 20 seconds and turning the sink off with a paper towel instead of your hand. If you have any symptoms of illness such as cough, fever, difficulty breathing etc we ask that you call to reschedule your appointment or arrange another healthy person to bring your pet. We will only be allowing one person into the building/exam room per pet appointment. All other people will have to remain outside. Thank you so much for your understanding during this challenging time. We greatly appreciate your continued support and patient while we navigate our way through this situation.