Our Veterinary Team
It is our commitment to provide quality veterinary care throughout the life of your pet. We treat your pet as we would our own.
Dr. Michael Hays - Medical Director
Dr. Mike has had a lifelong love for animals and had aspired to be a veterinarian since he was in the 6th grade. Raised in Shelton, WA, near the beautiful waters of the Hood Canal, Dr. Mike was no stranger to small towns when he decided to move to Pullman, Washington, to pursue his degree in veterinary medicine. In 1979, he graduated with his Doctorate of Veterinary Medicine degree and started his first job in Everett, Washington. In 1981 he decided to move to sunny Yakima, Washington, and bought the South First Street Veterinary practice. He practiced there until relocating to the Terrace Heights area in 1999, where he built his current practice Terrace Heights Family Pet Clinic.
Dr. Mike enjoys all aspects of veterinary medicine, including soft tissue, orthopedic surgery as well dentistry. An average day at Terrace Heights Family Pet Clinic typically includes procedures such as teeth cleanings, neuters, and spays (ovariohysterectomy) as well as yearly and diagnostic exams on cats and dogs. Treatments can include traditional veterinary medicine as well as nutritional counseling, nutraceuticals, and class IV laser treatments. The class IV laser is used to decrease pain and reduce healing times in our postoperative patients as well as treat chronic and acute pain. Dr. Mike is a member of the American Association of Feline Practitioners, the International Veterinary Academy of Pain Management, the Washington State Veterinary Association, the American Veterinary Association, and the American Veterinary Dental Association. Dr. Mike loves to go on walks with his dogs Isabell and Makarov, read mystery novels, and play golf in his spare time.
Education: Washington State University graduated in 1979
Interests: General Veterinary Practice with interest in dentistry
Jenn Floyd - Lead Technician and LVT
Licensed Veterinary Technician
Jenn Floyd is a native of the Yakima Valley. She was born in Yakima and was raised in Selah. As a child, she was very concerned with saving all creatures, from frogs to mice to dogs and cats. But it was finding one puppy she named Savannah that really convinced Jenn that she wanted to become a Licensed Veterinary Technician. Savannah had had a rubber band placed around her tail, probably in an attempt to dock her tail. Jenn ended up keeping Savannah and treating her tail. She found that nursing Savannah back to health was the career she wanted to pursue.
Jenn found becoming a Licensed Veterinary Technician was very convenient since Yakima Valley Community College had a program. So she completed her prerequisites and applied, and was accepted to the LVT program at the community college. After two more years, Jenn graduated as an LVT and joined the animal health care team at Terrace Heights Family Pet Clinic. Jenn nurses all her patients just as if they were her own. Her day can include performing dentals, taking blood work, assisting in surgery, and monitoring patients.
Jenn’s family includes her parents and her older brother’s family, and her little four-legged furry family. The 5 dogs and 3 cats all have their own personalities, and Jenn cherishes each one of them. All you have to do is ask them.
During good weather, you can find Jenn camping with her family or friends. She enjoys movies, concerts, and especially visiting her niece.
Kerri - Lead Receptionist
Since childhood, Kerri, a passionate animal lover, wanted to integrate her desire to help animals with her career. Her love for animals has inspired her to work with rescue groups to help find foster and forever homes for several needy animals. Kerri enjoys watching movies with her husband Ryan, kayaking, and floating the river in her spare time.
Jennifer C. – Veterinary Assistant
Tricia – Veterinary Assistant
Amanda – Veterinary Assistant
Lindsey – Receptionist
B.K. (Barn Kitty) - Hospital Cat
Clinic Kitty Extraordinaire, Feline Executive Officer (FEO), Expert Snack, Treat, and Tidbit Taster (EST & TT), Best Spots for Napping expert (BSN)
I’m B.K., which is stands for Barn Kitty since I was rescued from a barn as a kitten. As a small kitten, I decided that being an outdoor kitty was not for me. I was not fond of the outdoor elements, especially the cold snow, and there were many scary animals like coyotes. I decided that being an indoor kitty was the best fit for my future goals of taking long naps and eating snacks. However, my decision for my future career choice almost ended abruptly when I severely injured my leg. I was unable to run away from predators and couldn’t get to my food or water. I had serious doubts that I might survive to accomplish my indoor kitty goals for a very brief minute. Luckily for me, Dr. Ann rescued me and brought me to Terrace Heights Family Pet Clinic, where I was able to have my leg examined and treated. I was back to leaping, jumping, and running around in no time at all.
It became apparent that my special skills were a valued addition to the team, and I was invited to become the FEO which I happily accepted. Since then, I have worked hard to become an expert in everything napping and treat related. I’m the resident Expert Snack, Treat, and Tidbit Taster, as well as the Best Spots for Napping expert (BSN). I love being a member of the THFPC family and greatly enjoy my role as FEO, Clinic Kitty Extraordinaire, resident BSN, and EST & TT.
My hobbies include my daily fetching regiment and hanging out with my two best pup pals Izzy and Maki. We enjoy napping, eating snacks, taste tasting treats and giving professional feedback on various cookies and tidbits. My expertise and knowledge of everything treat, tidbit and snack related is very extensive, but I always welcome any new tidbits, treats, and snacks to try.